We hold every single customer in the highest regard. Our foremost priority is to ensure that your 3C electronic items are delivered to you as swiftly as possible. The following illustrates the journey of your order, from payment to delivery.

Note: Our orders only involve product fees and shipping fees (if applicable). Customers are not required to pay any importing fees, duties, or VAT (Value-Added Tax).

1. Payment Confirmation

Once your order is authorized and verified, a confirmation email will be promptly sent to you to acknowledge the receipt of your payment.

2. Order Processing

  • Processing Time: Typically, it takes 1 – 2 business days to process your order for all countries. Please be aware that holidays and weekends are excluded from this timeframe.

3. Shipping

  • Estimated Delivery Time: Shipping generally takes approximately 7 to 14 business days to reach the destination in all countries.
  • Shipping Notification: When your order is dispatched, we will send you an email notification containing a tracking number, enabling you to monitor the progress of your shipment.
  • Shipping Fees:
    • For orders with a total amount less than $500,a shipping fee of $6.99 will be charged for all countries.
    • We offer free shipping on orders totaling $500 or more.

4. Delivery

  • Total Delivery Time: The time it takes for you to receive your order is the sum of the order processing time and the shipping time. For instance, if you order a 3C electronic device, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can anticipate receiving it within 8 – 16 business days in all countries.
  • Logistics Matching: Our system will automatically select the most suitable distribution logistics based on factors such as the sales platform, product size, and weight.
  • Special Address Handling: If the street address of your order contains “PO Box”, the system will review and make a judgment according to the delivery logistics you choose. If the selected logistics method cannot deliver to an address with “PO Box”, the system will flag the order as abnormal. In such cases, our customer service team will notify you to either modify the address or cancel the order.

5. Tracking Your Order Status

  • Self-Tracking: You can track the status of your order independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.
  • Tracking Link: To track your order, simply click on the “Track Order” option for detailed information.
  • Assistance with Tracking: If there are no updates or if you encounter any issues while tracking your order, feel free to send us an email, and we will check the details for you.

6. Causes of Delay

Tracking updates may be delayed under the following force majeure circumstances:

  • Adverse Weather Conditions: Such as heavy rain, tornadoes, floods, earthquakes, etc.
  • Local Disruptions: Including strikes, statutory holidays, major international conferences, etc.
  • Peak Season Challenges: Shortages of flights and personnel during peak seasons, as well as other local factors.

7. Contact Us

If you have any queries or concerns regarding our shipping policy or your order, please do not hesitate to get in touch with us:

  • Address: Room 802, No. 15, Xiangdianli, Huli District, Xiamen, Fujian Province
  • TEL: +86 13626911242
  • Email: [email protected]
  • Working Time: Mon – Fri 08:00 – 17:00 (UTC+8)
  • Response Time: On business days, we will get back to you within 24 hours.