We take immense pride in the quality of our 3C electronic products and maintain a rigorous quality control process. Should you encounter any issues after receiving your item, please reach out to our customer service team via email at [email protected].

Return Policy

Return Timeframe

Items can be returned or exchanged within 30 days from the date of receipt.

Return Shipping Arrangements

• You have the option to either call the post office to schedule a collection or drop off the package at your nearest post office.
• The decision on whether to reimburse the return freight will be based on the reason for the return:
  • Our Responsibility: If the return is due to our error, such as sending incorrect items or damaged goods, we will cover the return shipping cost.
  • Your Responsibility: If the return is a result of your actions, like changing your mind or ordering the wrong size (in cases where size is applicable for the 3C product, e.g., a device case), you will be responsible for the shipping fee. The specific amount will depend on the express company you choose.

Common Return Reasons

• The product does not meet your expectations.
• The size (if applicable) is unsuitable (too small or too large).
• The color does not match your expectations.
• You’ve had a change of mind or no longer require the product.
• You ordered the wrong item or quantity.
• You did not thoroughly read the product description.

Special Cases

If you receive incorrect or damaged items, please take clear photos and contact our customer service immediately. We will either reship the correct item or provide a refund based on the specific situation.

Return Address

Before sending back the products, please contact our customer service first to obtain the correct return address.

Return Requirements

1. For Non-Quality Issues: If the item has no quality problems, we expect customers to return it unused, undamaged, with all original tags and packaging materials intact.
2. Pre-Approval: Customers must obtain approval from the Murlod customer service team before shipping the items back.
3. Quality Issues or Incorrect Delivery: In case of quality problems or incorrect product delivery, customers should take photos showing the issue and contact customer service for the return address.

Situations Eligible for Return or Refund

• Items are not in their original condition, are damaged, or are missing parts due to our error.
• Items differ from the product description.
• Items are returned to the sender without being delivered.
• Items are not delivered within the agreed timeframe.

Return Process

To ensure a smooth return process and minimize delays, please follow these steps:

1. Contact Customer Service: If you wish to return an item, please contact our customer service and provide the following information:
   • Order number
   • SKU number or product name
   • Reason for return
2. Response Time: Our customer service team will respond to your request within 24 hours on business days.
3. Return Shipment: Return the items to the address provided by our customer service and send us proof of return in the form of a tracking number and a valid return receipt.
4. Refund or Exchange: Once we receive the returned item(s), we will email you and arrange for a refund or exchange as per your request immediately.

Important Notice

• Return Address: Do not send your return to the sender’s address on the package. This is not the return address and will delay the processing of your return. Only use the address provided by our customer service.
• Non-Murlod Items: Ensure that you do not accidentally include non-Murlod items in your return package. We will not be responsible for returning those items to you.
• Lost or Stolen Packages: We are not liable for any return packages that may become lost or stolen during transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

• Defective Items: Any misprinted, damaged, or defective items caused by our production or transportation will be covered at our expense, and you will receive a full refund. We will also reimburse the return shipping cost.
• Order Cancellation:
  • Your order will be fully refunded if it is cancelled within 24 hours of purchase.
  • Your order will be fully refunded if it is cancelled before shipping.
  • We will NOT accept order cancellation requests if the orders have already been shipped.
• Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
• Incorrect Address: If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable).
• Wrong Address Provided: If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all resulting losses.
• Used or Stained Items: Items returned with obvious signs of use, such as makeup, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial and will not receive a refund.
• Refund Processing Time: Please note that the processing of refunds can take up to 7 business days to reflect in your account due to varying processing times between payment providers.

How to Obtain the Return Label

1. For Defective Products:
   • This applies when the product is incorrect or damaged by the carrier, which is our responsibility.
   • Customers need to download or print the return label.
2. For Customer Remorse:
   • This occurs when the customer purchased the wrong product, it doesn’t fit (if applicable), or they no longer want the item.
   • It is the customer’s responsibility to arrange for the return shipping and obtain a label from their chosen carrier.

If you have any queries, please feel free to contact us:

• Address: Room 802, No. 15, Xiangdianli, Huli District, Xiamen, Fujian Province
• TEL: +86 13626911242
• Email: [email protected]
• Working Time: Mon – Fri 08:00 – 17:00 (UTC+8)
• Response Time: On business days, we will get back to you within 24 hours.